If you are a regular Venmo user, then you should know how convenient Venmo is to use. Most people rely on Venmo because of its fast, simple, and reliable money transaction services. The state-of-the-art Venmo app is designed so that it is so handy that the banking system comes onto the small smartphone screen with similar services. The app comes as a great alternative to the traditional banking system for people who don’t like to wait in line at the bank counters and deal with paperwork. You will find your Venmo account in a self-controlled bank until one day you discover the account is frozen.
Venmo freezes someone’s account for several reasons. Like every company, Venmo has its own transaction policies. Besides, it puts most of its effort into the safety and security of the accounts and the funds of the account holders. So you may find your account frozen because any of the rules might have been broken unconsciously. As a result, Venmo freezes your account automatically and, of course, temporarily. So never get upset when you experience this with your Venmo account. The proper procedures let the account holder get back the account. Mostly, Venmo freezes accounts to maintain the highest level of security so that nobody can get access to your account. This article is going to mention everything about frozen Venmo account, including the reasons and procedures to unfreeze with proper steps. Keep reading further to find out everything about the temporary inconveniences.
How to unfreeze your Venmo account
Read the email that Venmo sent you when your account was frozen. The most common reason for a frozen account is insufficient funds. Then the most effective way is to pay the owed amount to remove freezing. Remember, while transferring through the bank, it will take one to three business days to reach funds. If you want to unfreeze your Venmo account, then here are two methods that are given:
Method 1: The most effective method is to transfer funds from your bank account to Venmo
- Step 1 : Go to https://venmo.com/ and sign in to your Venmo account. On the computer, you can do it easily.
- Step 2 : There will be a pop-up window that says “Add Bank Account.” Select the bank account you want to transfer funds from to your Venmo account. (In that case, your bank account will be verified by Venmo for transferring funds. Venmo requires you to prove you are genuine and then take a close picture of your government-issued ID. Scan it and email this photo to Venmo. You cant transfer if your account isn’t properly verified.)
- Step 3 : Now, input the exact amount that you want to transfer. The amount should be as much as you owe
- Step 4 : Your money will transfer in two or three business days, it can take more time due to some holidays within that week. Finally, get your account unfrozen soon.
Method 2: Get help from the Venmo support team
Usually, Venmo freezes your account for several reasons. When Venmo finds any suspicious activity, or you don’t have enough balance, or you are engaging in any restricted activities. If you suspect any reason, then get customer service help to resolve the issue.
- Log in to Venmo and click on the Recover option.
- Send a response to the email that was sent by Venmo. Maybe you need to provide a photo of your valid form of identification. It will be necessary to verify that it’s you.
To get direct customer support, go to the Venmo app and to do so:
- Tap on the option to “Get Help.”
- Tap Contact US
- Under Connect With A Human, select Chat With Us. A live operator will be there. Now you chat with a Venmo representative and ask for help to get the freeze taken off from your Venmo account.
Calling Venmo is the easiest way to resolve the issue. You may call the customer care number at 855-812-4430. (10 am to 6 pm, Monday to Friday – exception of holidays). It’s mandatory to explain as many details as possible, otherwise, your account will remain frozen for a longer period.
How Long Does it Take for Venmo to Unfreeze Your Account?
The Venmo account unfreezing procedures start working immediately after you take action. The duration of the unfreezing procedure depends on the type or reason of account is frozen. As I mentioned earlier that there are several reasons behind the issue. If your account is frozen due to any previously failed transaction then you can get it back by paying what you owe with the Venmo debit card. If you decide to pay through bank transfer instead of a debit card then the procedure may take 2 to 5 business days. If your account was frozen due to a breach of any of the user agreements then Venmo will investigate the issue and then unfreeze it upon your response. Venmo might require you to prove your ID, such as you are the right holder of the account.
How to get money out of a frozen Venmo account?
Usually, it’s not possible to get money out of your Venmo account if the account is frozen for breaking the rules. So, the only way to withdraw funds from the Venmo account is to unfreeze it and then proceed carefully. If you want to get money fast, then you must pay the amount back by using your debit card. Using your debit card is one of the fastest ways for getting your account reinstated. Even you can pay through your bank also, remember, your bank needs two or three business days to proceed. Another usual way is contacting the Venmo customer support center.
Reasons Why Your Venmo Account Is Frozen
Some specific reasons led to your account being frozen. If you know what happened to your Venmo account then resolving this problem will be much easier.
- When you tried to transfer more than $299.99 in a week.
- If you make too many separate transfers in one day.
- When Venmo reversed your payment under specific circumstances
Frozen Venmo Account Due to Suspicious Activity
Insufficient Funds on Your Venmo Account
Venmo has this strict policy to freeze any account that attempts a transaction without having the balance on it. If your account is frozen then this could be the reason behind it. The account will be frozen until you pay back the required money. To start a transaction or start paying for any purchases or services, make sure that your Venmo account information is verified with proper data. Also, make sure that the credit or debit card linked to your Venmo account has enough balance that you want to transfer.
Breaking the User Agreement
Venmo strictly prevents any kind of violation of the user agreement. Thus it freezes an account when the system observes any violation of the user agreement that Venmo states clearly when you open an account with Venmo. This reason doesn’t relate to the fund transaction issues, instead, it emphasizes the rules of the Venmo account operation. So when your account is frozen, better take a look at the Venmo user agreement to check if you violate any of its rules accidentally. Venmo gives priority to the security of accounts by freezing yours if it sees any breach of the agreements. So the only way here to unfreeze the account is to contact the support team of Venmo.
Exceeding the transfer limit
Venmo has a limit on the number of transfers that if you exceed then your account will be frozen immediately. So better keep a track of the transaction numbers and stay behind the limit allowed for your account for a month or a year. You can increase the limit of transfers by verifying your account from Venmo.
Something Else entirely
Besides the reasons mentioned above, there might be entirely different reasons behind the account being frozen. If you check all the reasons and find everything clear as no violation was made, then you should contact the Venmo customer support team to resolve the issue. Consider the issue complex and only professionals can help you to unfreeze the Venmo account.
How to Avoid Getting Your Venmo Account Frozen
In most cases, users find their Venmo account frozen because of their unconscious activities with the account. Venmo has its own policies and specific terms and conditions where the points are specified to avoid any kind of unusual activity. Simply to mention the solution, just be aware of the points I mentioned above as the reasons behind an account being frozen. If you can maintain the user agreement properly then you shouldn’t experience the issue ever. Besides beware of failed transactions so that you won’t get in trouble again. Be sure that the account has the balance that you want to transfer or attempt a fund transaction. For the safety and security of your account, try to use the Venmo app on your device, and do not ever share your account information with others. Your Venmo card number and the routing number are the most important information to keep secret.
FAQ (Frequently Asked Questions)
Can I delete my Venmo account and make a new one?
You can remove your current Venmo account if you have any issues with it. Then you can make a new account to deal with the fund transactions further. But don’t forget to transfer all of your Venmo funds from the current account to your bank account or another account. Otherwise, you won’t be able to restore your funds if you delete the account without moving them. To delete your current Venmo account, log in to the account through the website which is the only way to close your Venmo account. Then from the settings option select the Close My Venmo and then follow the prompts to finish the account closing process.
if my Venmo account is frozen can I still receive money ?
Usually, the reasons for freezing an account are different but you can still get the money only after resolving the issue. In the meantime, someone else can send funds to your Venmo account but you can’t withdraw them until you can unfreeze the account.
Will Venmo refund money if scammed ?
Venmo only reverses a payment if the recipient ensures that everything is fine. If Venmo discovers any scam it will take funds back. If the money is no longer then Venmo isn’t responsible to pay it back. Unfortunately, if you already paid and were scammed then there is no chance to get your money back. That’s why you should be careful.